Shipments and Returns
Shipment of your order
Orders are dispatched within 48 hours of payment being received.
We will email you the tracking number, so you know when it will arrive.
You have the right to cancel your order within 7 days after receipt. Please contact us via email
if you wish to return your ByKay carrier. It must be returned unused and in its original packaging.
Upon receipt we will refund the cost of the carrier. The cost of return to our address will be at your own expense. Return is at your own risk and we recommend to wrap the package well and to ship it with a tracking number.
NB: only carriers, slings and accessories from our standard ByKay range can be exchanged. Unfortunately, a product specially made for you or a product that has been personalised, cannot be returned.
Return address is:
C/- Vibe Sales & Marketing
126 Kingsway, Woolooware NSW 2230